Terms of Use

Accepting these terms

By using plumbernorwood.com (the “site”), which operates as Neponset Valley Plumbing at 55 Carnegie Row, Norwood, MA 02062, you agree to these terms. If you disagree, please stop using the site.

What the service is

The site is an advertising and call-connection service. Dialing the number here connects you to an independent plumbing service provider. We do not perform plumbing work. The provider is responsible for the work, its scope and its price, and any arrangement for a visit is between you and that provider. Ask about pricing when you call.

Information, not diagnosis

Pages and guides offer broad plumbing background. They cannot diagnose your own pipes, and a plumber inspecting the problem in person is the real answer. Statements about water supply or similar subjects draw on published utility material and can differ by address, so check your bill or ask your water department.

Safety

If you smell gas, leave the building and call from outside. If anyone is in danger, dial 911. Before digging on your property, call 811 so buried utility lines are marked.

Pricing and the provider

Nothing on the site is an offer at a fixed price. The cost of a job depends on the fixture, access, parts and what is found on inspection. You and the independent provider agree on price, timing and scope, and we take no part in that agreement.

Line availability

The line is meant to be answered 24/7 and same-day service is available, but demand varies and we cannot promise a visit at a set hour. In a dangerous situation, make the area safe and contact emergency services if that is appropriate.

Ownership of content

The text, design and graphics on the site belong to its operator. You may read them and print pages for personal use. Copying them elsewhere or passing them off as your own needs written permission.

Acceptable use

Use the site lawfully. Do not disrupt its operation, copy its content in bulk or misuse the phone line. Any part of the site may change or be removed without notice.

Limits on liability

The site and its content are provided “as is”. To the extent the law allows, we are not liable for loss arising from using the site or from an independent provider’s work.

Your part

Make sure you are allowed to approve work at the property before a plumber starts. Tenants may need a landlord or building manager to agree, and condo owners may need the association. Clear the work area and mention anything unusual, such as a shared shutoff or a hidden valve.

If a problem comes up

Unhappy with a job or its cost? Start with the provider who did the work. For faults in the website, such as a broken link or a mistake in a guide, email the address on the contact page.

Links to other sites

Some pages may link to other websites. We do not run them and are not answerable for their content.

Changes and governing law

These terms may be updated, and the version shown here applies. The laws of Massachusetts govern them. Please also read the Privacy Policy.

Disclosure. plumbernorwood.com is an advertising and call-connection service. Calls to the number on this site are connected to an independent plumbing service provider. We do not perform plumbing work. The provider you speak with is responsible for the work and the price.